Dear customer,

In the event of a dispute, any consumer residing in Portugal and the European Union has the right to file a complaint with an official, third-party, and impartial entity. In this context, Kind Kitchen provides all the information so that you can exercise your right to complain.

If, for any reason, you are dissatisfied with the purchase made in our online store, you can resort to an Alternative Dispute Resolution (ADR) entity, as listed below:

  • Consumer Conflict Arbitration Center of Lisbon
  • CIAB – Information, Mediation and Consumer Arbitration Center (Consumer Arbitration Court)
  • CNIACC – National Center for Information and Arbitration of Consumer Conflicts
  • European Commission

You can also formalize your complaints regarding purchases made in our online store by contacting Kind Kitchen through the email info@kindkitchen.pt.

To find more information about these processes, we also suggest checking the Directorate-General for Consumer Affairs website: www.consumidor.pt.

What is alternative dispute resolution for consumer disputes?

It is a mechanism that allows all consumers to use official entities that can assist in resolving any conflict with a commercial entity without first having to open a litigious process in the courts.

What is the role of these entities in resolving the conflict?

These entities act as intermediaries between the consumer and the merchant who is the subject of the complaint. The intermediary can impose a solution on both parties or try to bring them together to reach a solution. Alternative dispute resolution is generally less expensive, less formal, and faster than the judicial route.